Blurt!Commonplace Book

“Unless your organization is staffed with zombies, members of the organization will constantly be subverting standard operating procedure in order to get actual work done. Even ants improvise. An accurate accounting of these hidden costs can only be developed via an honest, blameless, and continuous end-to-end analysis of the work as it is happening.”

posted Thursday, January 16, 2020, 8:06:09pm PST