“[T]hese hacks ultimately become a labor issue. It would not be so taxing to
make a TikTok drink … if stores were well-staffed, if workers were paid a
living wage, if corporations weren’t intent on busting unions, and if customers
were patient and understanding when their desires just aren’t possible.”
“[David Chang] didn’t really care about the moscato; he cared, it seemed, more
about cutting me down in front of the staff I managed, so that they no longer
saw me as their boss but, instead, as a small, easily flustered,
puffy-with-tears young woman.”